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Booking cancelations or changes
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I want to cancel my booking and request a refund
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Step 1: Select a category
Booking cancelations or changes
  • Booking and check-in
  • Booking cancelations or changes
  • Missing or damaged baggage
  • Flying Blue loyalty program
  • Delayed or canceled flight
  • Other
Step 2: Specify your request
Specify your request
  • Specify your request
Specify your request
  • I want to book a flight or buy an Option
  • I need help with my online booking
  • I want to make a group booking (10+ passengers)
  • I need more information about my upcoming flight
  • I need an invoice
  • I need information about assistance for passengers with reduced mobility
  • I need help checking in for my flight
  • I want to find an Air France ticket office
I want to cancel my booking and request a refund
  • I want to change my booking or Options
  • I want to cancel my booking and request a refund
  • I want to cancel an Option and request a refund
  • I want to cancel my insurance
  • I want to find a ticket office where I can change or cancel a ticket
Specify your request
  • I want to report a missing baggage item
  • My baggage has been missing for 3 days or fewer
  • I want to request a refund on necessity purchases
  • My baggage has been missing for more than 3 days
  • My baggage has been missing for more than 21 days
  • My baggage has been damaged
  • An item is missing from my baggage
  • I lost or found an item in an aircraft, lounge or public area
Specify your request
  • I need a new password
  • I need to update my personal information
  • I want to request a Flying Blue card
  • I want to claim missing Miles for a flight
  • I want to claim missing Miles with a non-airline partner
  • I want to book a reward ticket
  • I want to change or cancel a reward ticket
Specify your request
  • I want to claim compensation
  • I want to request a refund for my unused ticket
  • I want to request written proof of a delayed or canceled flight
  • I want to track an existing claim
  • I want to add information to an existing claim
  • I want to cancel an Option and request a refund
  • I want to claim a refund for unexpected expenses (taxi, etc.)
Specify your request
  • I want to raise a query or give feedback about my claim
  • I want to track an existing claim
  • I have a problem with my Option
  • I want to track a refund request
  • I have a problem with my HOP! Pass
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ONLINE

If you did not buy your ticket directly from Air France, please contact the point of sale (e.g. travel agency) to request your refund.

Special case: Ticket refund within 24 hours of purchase

If you bought your ticket from Air France, either online or at an Air France ticket office, you can cancel your booking within 24 hours at no extra charge.

For same-day cancelations (before midnight), your bank account will not be debited. For cancelations made within 24 hours but after midnight, your bank account will be credited the full amount minus non-refundable service charges.

To request a refund, please follow the steps below:

If you have not checked in yet, please request a refund via the online form.

Request a refund

If you have already checked in, please log in to the My Bookings section of the website and cancel your booking, then request a refund via the online form.

Cancel my booking Request a refund

The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable).

Please note: if you cancel a booking, your refund request will apply to all tickets within that booking.

Telephone

Air France in Netherlands
Please call:
+31 20 654 57 20 (National standard rates to: Netherlands)
Languages spoken: Dutch, English
Opening hours (Amsterdam time)
From Monday to Friday: 08:00 AM to 08:00 PM
Saturday – Sunday: 09:00 AM to 05:30 PM

Social media

Our social media teams are available for all your travel questions.