Please check if your ticket has been issued by Air France : the ticket number begins with 057. Air France appears in the upper left-hand corner of the ticket under the mention "issuing carrier".

If another airline is mentioned, please submit your refund request to that carrier.

Please be aware that a cancellation charge may apply depending on the rules applicable to the fare type purchased. The administration fee for ticket refunds is €20.

If you have purchased insurance online along with your ticket and if you intend to request a refund, please contact Mondial Assistance. They will be able to provide you with a written confirmation that you have no ongoing claim with them. Please send this form to the Refund Department along with your refund request in order to enable us to process your applicable refund.

Online refund & Manage my Reservations

If your ticket permits refunds with or without a fee then you can request your refund online by going to the Manage your reservations page. This can be done for tickets that were issued between 2 days and 12 months ago.

Please note online refunds are not available for Flying Blue award tickets and if several people are included in the same reservation file, the refund request applies to all tickets on file, as long as each ticket permits refunds.

Ticket purchased on

Use 'Manage your Reservation' in order to cancel your reservation or call 020-654 5720. The airport taxes which are not used, can be refunded. The carrier surcharges mentioned with taxcode YR/YC remain non refundable in case a non refundable ticket was issued.
Paper ticket
In case of a paper ticket, please sent the unused flightvouchers and the passengers receipt to;

PO BOX 854
Fax number 0044-20-8782-8113
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