If your baggage was missing upon arrival at the airport, please fill out the declaration form within 24 hours of your arrival. *
We will make every effort possible to resolve this issue as soon as possible.
Reporting missing baggage
For more information, please see the
“Baggage problems”
section of our website.
To inform us of a baggage problem
(missing items, damaged baggage)
please use the form below.
Download the online baggage content form
* Only if your arrival airport is one of the following: Ajaccio, Basel-Mulhouse, Bastia, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Paris-Charles de Gaulle, Paris-Orly, Strasbourg, Toulon or Toulouse.
Other claims
Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? You can contact us by e-mail or mail.
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