Contents
General Conditions of Sale
Fares
Fares quoted always include all taxes, fees and charges. However, there may be some destinations where additional taxes are collected upon arrival and/or departure.
Unrestricted First and Business Class Fares(l'Espace Première and l'Espace Affaires)
First class fares and some Business class fares allow you to change your travel dates and flights or request a refund without penalty.
Restricted Business Class Fares( l'Espace Affaires)
Our lowest Business class fares are subject to availability. These fares can carry substantial restrictions, such as an advance purchase requirement, a minimum and/or maximum stay requirement, penalties linked to changes, non refundable status and non-eligibility for infant and child discounts.
Unrestricted Economy Class fares(Tempo, Tempo Challenge, and Alizé)
These fares allow you to travel on selected dates. You can change your travel dates or request a refund.
Restricted Economy Class fares
Our lowest fares are subject to availability. These fares can carry substantial restrictions, such as an advance purchase requirement, a minimum and/or maximum stay requirement, penalties linked to changes, non refundable status and non-eligibility for infant and child discounts.
Important:
These conditions vary according to destination and period of travel. Should you have specific travel dates requirements, please call our reservations department for further assistance:
020 654 57 20 (from Monday to Friday between 8.45 a.m. and 6.00p.m.)
Unrestricted First and Business Class Fares(l'Espace Première and l'Espace Affaires)
First class fares and some Business class fares allow you to change your travel dates and flights or request a refund without penalty.
Restricted Business Class Fares( l'Espace Affaires)
Our lowest Business class fares are subject to availability. These fares can carry substantial restrictions, such as an advance purchase requirement, a minimum and/or maximum stay requirement, penalties linked to changes, non refundable status and non-eligibility for infant and child discounts.
Unrestricted Economy Class fares(Tempo, Tempo Challenge, and Alizé)
These fares allow you to travel on selected dates. You can change your travel dates or request a refund.
Restricted Economy Class fares
Our lowest fares are subject to availability. These fares can carry substantial restrictions, such as an advance purchase requirement, a minimum and/or maximum stay requirement, penalties linked to changes, non refundable status and non-eligibility for infant and child discounts.
Important:
These conditions vary according to destination and period of travel. Should you have specific travel dates requirements, please call our reservations department for further assistance:
020 654 57 20 (from Monday to Friday between 8.45 a.m. and 6.00p.m.)
Booking online & payment methods
- You can book flights for a total of nine passengers, adults and children, per reservation. Each adult may be accompanied by an infant traveling on his or her knees.
- The online booking system confirms your reservation if you enter your credit card information and click on "confirm my reservation". If your departure is more than 15 days after booking, you can also pay by bank transfer. If you confirm, you will receive a "flight reserved" message as well as your confirmation number. You will also receive confirmation by e-mail. If you do not enter a mean of payment, the online booking system will give you flight and fare availability without making a reservation.
- You can make a booking and pay for your tickets online with an international credit card (American Express, JCB, MasterCard, Visa, Diners Club, EuroCard). The credit cardholder paying for the booking must be at least 18 years old and be one of the travellers. Should the cardholder not be one of the travellers, it is still possible to make a booking online but tickets must be paid by bank transfer.
- We are pleased to offer secure online payment using SSL (Secure Socket Layer) technology. SSL works by encrypting all communications between your computer and our server so that the information cannot be intercepted. If your browser is SSL equipped, your transaction will be secured automatically.
- If you pay by bank transfer, the transfer form must be remitted to your bank/post within 3 working days after the online booking; if not, the booking will be automatically cancelled. On your transfer form, you must indicate the bank/post details corresponding to the country where your own bank account is established.
- By intrusting us with this confidential data (by internet), you accept that this data be held and used by Air France in accordance with the laws on protection of privacy.
- Payments are made in Euro.
- The online booking system allows you to cancel your reservation during your online session. If you wish to cancel or modify a reservation after signing off, please call Air France: 020 - 654 57 20 (Dutch & English speaking)
Ticket delivery
You can make your reservation and pay for your booking over the Internet up until 24 hours before departure.
Once you have paid for your trip, your ticket is created in an Air France database.
Once your booking is completed, you will receive a trip summary by e-mail that includes all the necessary information about your trip, along with some mandatory legal provisions. When booking online, electronic ticket is compulsory unless the route is not eligible. Your electronic ticket will be sent to you by e-mail.
Should the route not be eligible for electronic tickets, a paper ticket will be posted to your UK or Irish address. Passengers travelling with paper tickets must be resident in the country of departure.
Electonic ticketing makes your travel easier:
You can obtain your boarding card via Internet, a Self-Service Kiosk or a check-in counter. You no longer need to go to the sales desk upon arrival at the airport.
Once your booking is completed, you will receive a trip summary by e-mail that includes all the necessary information about your trip, along with some mandatory legal provisions. When booking online, electronic ticket is compulsory unless the route is not eligible. Your electronic ticket will be sent to you by e-mail.
Should the route not be eligible for electronic tickets, a paper ticket will be posted to your UK or Irish address. Passengers travelling with paper tickets must be resident in the country of departure.
Electonic ticketing makes your travel easier:
You can obtain your boarding card via Internet, a Self-Service Kiosk or a check-in counter. You no longer need to go to the sales desk upon arrival at the airport.
Use of tickets
In order to be valid for transportation, all tickets (including e-tickets) must be used fully and in the sequential order in accordance with article III, paragraph 3 of Air France’s General Conditions of Carriage, except with prior agreement from the carrier